The SmartJailMail system has provided valuable information which has lead to at least three felony drug seizures and 11 misdemeanor violations to date and looks promising to provide data for several more pending. SmartJailMail’s customer service and technical support has also been outstanding; answering requests in a timely manner and making changes specifically for our institution. Their turnaround on requests and troubleshooting has far exceeded our expectations and didn’t come close to the negative experiences we’ve had with other companies in similar fields. Our experiences with SmartJailMail have all been more than positive and I’d recommend it to any jail or prison administrator.
Lt. John O. Moran – Training & STG Coordinator
George County Regional Correctional Facility
Since entering an agreement with Smart Communications in 2016 the Multi-County Correctional Center has fell in love with the products and services offered by Smart Communications. Initially, we wanted to create an alternative for inmates to have to be able to communicate with family and friends in the outside world in other ways besides writing letters and making those expensive phone calls.
The product called SmartJailMail was able to offer that. It is simple as sending an email or a text message. It was a very smooth transition. In just a few days of “free” installation of the kiosks in our housing areas the inmates were able to quickly learn how the system works and begin their outside communications. Wow! What a way to obtain the intelligence you need while investigating their criminal cases. Every incoming and outgoing message is right there before your eyes to see. Your law enforcement agencies will love you. No more downloading those phone calls to disks.
In addition, SmartJailMail kiosks allows the inmates to fill out their commissary orders, property release forms, send kites, and review the inmate handbooks. Your Corrections Officers will now have time to do many more things other than pick up forms.
I would certainly recommend anyone wanting to make the operations of their jails more productive I would encourage you to contact Smart Communications today!!!!
Dale R. Osborn
Multi-County Correctional Center